The 2nd diet of the Basic Certification in Customer Service (BCCS) program for 2022 has been scheduled for November 10-12 and November 17-19 2022. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region. The association continues to work towards its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) will yet again put out a tech driven learning, evaluation and assessment system for the program.
Being a certified service professional is open to all, irrespective of current career or profession – you can grow as a customer service professional in any sector; financial, health, engineering, administration, telecommunications, hospitality, oil and gas, information technology, the public and private sector.
The sequence of this year’s diet is 100% ONLINE as have been since the advent of the COVID-19 pandemic. Class would be taken by trained and experienced WAACSP customer service trainers. Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis. Register today by clicking REGISTER
Registration Details Fee: Reduced fee of Ghs 450. All other training content would be made available during training.