News


One event!, 16 countries!, Three locations!, Hundreds online , Same time, interconnected…. The WAACSP 2021 induction ceremony held on the 27th of March 2021, witnessed perhaps the first multi-city induction event that will forever resonate in our hearts as a memorable and inspiring event. The Covid-19 Pandemic and the restrictions placed on social gatherings brought about […]

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The certification program is a professional training and certification […]

January 28, 2021Customer ServiceGCSINews

Madam Yvonne Ohui Maccarthy, President, Institute of Customer Service Professionals (ICSP) has said Customer Service Index (CSI) for the year 2020 increased by 3.3 percent as against that of 2019. She said a survey conducted by the Institute with a sample size of 3,182 for the year in review saw the index at 65.55 per […]

The West Africa Association of Customer Service Professionals [WAACSP], the umbrella body of Service Professionals in the ECOWAS region, will start the 2021 service year with the 2nd induction of service professionals, members, and patrons of the body. The induction will see the body admit new members on the three (3) membership platforms; Certified, Professional, and […]

September 9, 2020CoursesTrainings

The 2nd diet of Basic Certification in Customer Service (BCCS) program will take place in Ghana from October 29th – 31st. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of […]

May 25, 2020CoursesTrainings

The West Africa Association of Customer Service professionals will hold its inaugural Customer Service training and certification program for aspiring customer service professionals in Ghana in the month of July 2020. Before the corona virus pandemic, Ghanaians have had to travel to Nigeria for the certification exercise. This year, WAACSP in partnership with the Institute […]

March 9, 2020News

The West African Association of customer service professionals (WAACSP) for English Speaking ECOWAS Countries have announced the body’s governing board for 2020 – 2022. The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board with the task […]

October 11, 2019Customer ServiceGCSINews

Head of the Institute of Customer Service Professionals (ICSP), Yvonne Ohui Maccarthy, has said most Ghanaian businesses do not understand the underpinning issues of customer service. Bringing the celebration of customer service week in the month of October to an end, Ms Yvonne explained that businesses in Ghana do not really understand and recognise the […]


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