There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.
Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that creatE negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.
There are absolutely no requirements apart from a good attitude and willingness to learn and make changes when necessary.
The customer is no more King but the Kingmaker, that’s how important customers are in ensuring excellent customer service and customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses. This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service relationships.
There are no requirements for this course apart from having access to a phone and being able to use one.
This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the customer service topics that need to be reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence. This telephone etiquette customer service course would enhance the customer experience of your customers and make customer service management easy.
Simply put the course would make you stand out form the rest. It is a double certificated course, meaning you get a certificate from Udemy and one from the Institute of Customer Service Professionals.
This course is a short and concise course that looks at Soft Skills, it’s importance and tips to learn and improve. Communication , critical thinking , time management, team work and Adaptability and flexibility are the five most essential and required Soft Skills of our time, land you dream job, get that promotion, build confidence and enhance your relationships.
Get Hired Quick is a personal development course designed for job seekers either young and recently graduated, those looking to change jobs and anybody who would like to understand the job hunting process. It looks at recreating a new you by helping you assess your qualities, values, skills and attitude. In this course we would be looking at all the elements of the job hunting process, career vrs job, with tips and workable techniques for you to follow. This equips you with the job hunting skills needed to secure a job. This is a confidence booster and ensures you are marketable and ready for the job market and a fulfilling career.