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054 323 3390
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info@icspghana.com

1. Becoming the Customer Service Superstar

A step by step guide on how to become the most efficient customer service employee for your organization and customers.

What You'll Learn

  • You would be able to enhance and professionalize all your customer service interactions.
  • You would have confidence in dealing with different customers.
  • You would be able to attract and retain customers.
  • You would be able to create a good first impression all the time.
  • You would be able to enhance your customer experience.
  • Your customer service management would improve drastically.
  • You would improve on your customer service skills.

Requirements

There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.

Description

Certification Course “Becoming the customer service SUPERSTAR “  is a simple personal development course with realistic tips and techniques on how  you can improve your customer service and customer experience that you offer and also  enhance your customer service skills. It discusses the topics that creatE negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.

Who This Course Is For

  1. Anyone interested in developing and enhancing their customer service skills and behavior.
  2. Anyone who is a frontline or back office staff.
  3. Anyone who wants to gain knowledge in customer service.
  4. Any one who wants to enhance their customer’s experience.
  5. Anybody who works in a customer service management role.

How To Access The Course

Step 1: Sign up onto Udemy if not already a member by clicking Here.
Step 2: Send a message to 0543233390 or 0543019186 with the course title.
Step 3: Make a Mobile Money payment after instructed and a code would be sent to you.
Step 4: Click Take Course and enjoy the course.

2. Customer Romance

Build a solid customer relationship and keep them hooked to your brand forever.

What You'll Learn

  • You would be able to identify the different types of customers.
  • You would be better equipped to deal with customers.
  • You would know and understand exactly what your customers want.
  • You would be equipped with the right tools to enhance your customer relationships.

Requirements

There are absolutely no requirements apart from a good attitude and willingness to learn and make changes when necessary.

Description

The customer is no more King but the Kingmaker, that’s how important customers are in ensuring excellent customer service and customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses. This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service  relationships.

Who This Course Is For

  1. Anybody who comes in contact with customers.
  2. Young and budding entrepreneurs who want to improve their customer relationships.
  3. Anyone willing to know and understand their customers.
  4. Anyone who is interested in building and enhancing their relationships with their customers.
  5. Customer service managers.
  6. Anyone who want to improve their customer service through effective relationship management.

How To Access The Course

Step 1: Sign up onto Udemy if not already a member by clicking Here.
Step 2: Send a message to 0543233390 or 0543019186 with the course title.
Step 3: Make a Mobile Money payment after instructed and a code would be sent to you.
Step 4: Click Take Course and enjoy the course.

3. Telephone Etiquette

Speak right, build confidence and professionalize each telephone interaction to improve customer service.

What You'll Learn

  • After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionally and globally tested.
  • You would have improved your customer service skills drastically.
  • You would have enhanced confidence in answering the phone.
  • You would be able to project a professional and positive attitude on the phone at all times.
  • You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call.
  • You would be enhanced telephone management skills.

Requirements

There are no requirements for this course apart from having access to a phone and being able to use one.

Description

This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the customer service topics that need to be  reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence. This telephone etiquette  customer service course would enhance the customer experience  of your customers and make customer service management easy.

Simply put the course would make you stand out form the rest. It is a double certificated course, meaning you get a certificate  from Udemy and one from the Institute of Customer Service Professionals.

Who This Course Is For

  1. Anybody who works currently in any customer service role.
  2. Call center reps and customer service department employees.
  3. Anyone with access to a phone.
  4. Anybody interested in improving their communication skills on the phone.
  5. Anybody who wants to improve their customer service and customer experience using telephone techniques.

How To Access The Course

Step 1: Sign up onto Udemy if not already a member by clicking Here.
Step 2: Send a message to 0543233390 or 0543019186 with the course title.
Step 3: Make a Mobile Money payment after instructed and a code would be sent to you.
Step 4: Click Take Course and enjoy the course.

4. Soft Skills - 5 Essential Soft Skills

Equip yourself with the best Soft Skills. Enhance your knowledge and get that dream job and promotion.

What You'll Learn

  • Students would build confidence in communication.
  • Students would understand the critical thinking process and would learn tips on how to enhance that soft skill.
  • Students would learn how to manage time effectively.
  • Students would build survival skills and would be able to adapt to different situations.
  • Students would increase their relevance at work and at home and also feel needed and liked.
  • They would have a full understanding of soft skills and why they need to have it.

Requirements

  • You need not have any prior knowledge, just a willingness to learn and practice what is taught
  • Be willing to acquire the essential soft skills.

Description

This course is a short and concise course that looks at Soft Skills, it’s importance and tips to learn  and improve. Communication , critical thinking , time management, team work and Adaptability and flexibility are the five most essential and required Soft Skills of our time, land you dream job, get that promotion, build confidence and enhance your relationships.

Who This Course Is For

  1. Anybody who interacts with people.
  2. Anyone who wants to add value to themselves by using their soft skills.
  3. Anyone who wants to stand out at work, in their teams and in their relationships.
  4. Anyone looking for their dream job or planning their future career.
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How To Access The Course

Step 1: Sign up onto Udemy if not already a member by clicking Here.
Step 2: Send a message to 0543233390 or 0543019186 with the course title.
Step 3: Make a Mobile Money payment after instructed and a code would be sent to you.
Step 4: Click Take Course and enjoy the course.

5. Get Hired Quick

Never fail an interview again. Get equipped with the techniques and knowledge to land you that dream job and and career.

What You'll Learn

  • You would understand what you need in order to get your dream jobs.
  • You would understand what recruiters and HR managers are looking for.
  • You would have a 100 % boosted confidence in going for interviews.
  • You would know what questions are asked, why and how to answer them.

Requirements

  • Students must come with a lot of motivation and determination to practice what is taught.
  • A computer and access to the internet.

Description

Get Hired Quick is a personal development  course designed for job seekers either young and recently graduated, those looking to change jobs and anybody who would like to understand the job hunting process. It looks at recreating a new you by helping you assess your qualities, values, skills and attitude. In this course we would be looking at all the elements of the job hunting process, career vrs job,  with tips and workable techniques for you to follow. This equips you with the job hunting skills needed to secure a job. This is a confidence booster and ensures you are marketable and ready for the job market and a fulfilling career.

Who This Course Is For

  1. Anybody currently job hunting in any industry.
  2. Anybody looking to change jobs or build a career.
  3. Anyone who has been turned down after a job interview.
  4. Anyone who wants to land their dream job.
  5. Anyone interested in reviewing their CVs.
  6. Anyone interested in understanding the most asked interview questions and how to answer them.

How To Access The Course

Step 1: Sign up onto Udemy if not already a member by clicking Here.
Step 2: Send a message to 0543233390 or 0543019186 with the course title.
Step 3: Make a Mobile Money payment after instructed and a code would be sent to you.
Step 4: Click Take Course and enjoy the course.

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