Trainings Archives

November 6, 2022

The 2nd diet of the Basic Certification in Customer Service (BCCS) program for 2022 has been scheduled for November 10-12 and November 17-19 2022. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region. The association continues to work towards its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) will yet again put out a tech driven learning, evaluation and assessment system for the program.

Being a certified service professional is open to all, irrespective of current career or profession – you can grow as a customer service professional in any sector; financial, health, engineering, administration, telecommunications, hospitality, oil and gas, information technology, the public and private sector.

The sequence of this year’s diet is 100% ONLINE as have been since the advent of the COVID-19 pandemic. Class would be taken by trained and experienced WAACSP customer service trainers. Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis. Register today by clicking REGISTER

Registration Details Fee: Reduced fee of Ghs 450. All other training content would be made available during training.

by icspghana

April 30, 2022

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2022 has been scheduled for June 16 – 18 and June 23 – 24, 2022. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program is a professional training and certification curriculum of the West Africa

Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region. The association continues to work towards its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) will yet again put out a tech driven learning, evaluation and assessment system for the program.

Being a certified service professional is open to all, irrespective of current career or profession – you can grow as a customer service professional in any sector; financial, health, engineering, administration, telecommunications, hospitality, oil and gas, information technology, the public and private sector.

The sequence of this year’s diet is 100% ONLINE as have been since the advent of the COVID-19 pandemic. Class would be taken by trained and experienced WAACSP customer service trainers. Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis. Register today by clicking REGISTER

Registration Details Fee: Reduced fee of Ghs 400. All other training content would be made available during training.

by icspghana

October 2, 2021

The 2nd diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana, Nigeria and Gambia in November 18-20 (1st batch), 25-27 (2nd Batch).

The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region.

It has become vital for the association to continue with its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) will yet again put out a tech driven learning, evaluation and assessment system for the program. With a resounding commendation by participants from the previous diet, the institute is committed to making sure that all participants are poised to deliver excellent customer service through a well laid out certification process.

Being a certified service professional is open to all, irrespective of current career or profession – you can grow as a customer service professional in any sector; financial, health, engineering, administration, telecommunications, hospitality, oil and gas, information technology, the public and private sector. The sequence of this year’s diet is 100% ONLINE as have been since the advent of the COVID-19 pandemic.

Schedule:

October 2: Registration opens.
November 2: School portal opens and registered participants have access to program study materials.
November 10: pre class platform opens.
November 18-20: class session (1st batch).
November 25-27: class session (2nd Batch)
November 27-29: certification assessment/examinations.

Registration Details
Fee: Reduced fee of Ghs 400.
Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis. Register today by clicking REGISTER

by icspghana

April 7, 2021

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform.

The certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region.

After a successful induction ceremony on the 27th of March 2021, it has become vital for the association to continue with its vision of providing support and accreditation for customer service practitioners. ICSP (Institute of Customer Service Professionals) a top Ghanaian customer service institute will yet again put out a tech driven learning, evaluation and assessment system for the program. Having been rated 4star by WAACSP for the last diet and with a resounding commendation by participants from the previous diet. The institute is committed to making sure that all participants are poised to deliver excellent certification process.

The program, this diet will involve:

1- pre program test.

2- two weeks online module accessibility pre program.

3- in class exercises, role plays, breakout sessions.

4- After class test with result populated immediately and added on continuous assessment for certification.

5- On boarding interactive WhatsApp group platform for mentoring by facilitators, networking with co-participants , jobAlerts and related industry news pre and post program.

6- Customer Relationship management tools training online complaint resolution training with case scenarios and input methodology

Successful participants from this diet will form a batch of cohorts to be inducted in 2022 by WAACSP.

Program Details

Registration portal opens.

School portal opens, participants have access to modules and reading materials.

Registration closes.

Onboarding, introduction to training

Training starts

This session promises to be yet another memorable certification process for participants.

Registration details

Fee: Reduced fee of Ghs 330 (including WAACSP membership certification fee).

Last session was over subscribed, due to WAACSP restriction, this session has limited STREAM so spaces are limited and participation is on a first register basis.

Register today by clicking REGISTER

by icspghana

September 9, 2020

The 2nd diet of Basic Certification in Customer Service (BCCS) program will take place in Ghana from October 29th – 31st. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform.

The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of Customer Service professionals (WAACSP) for prospective customer service practitioners in the West African sub region.

On the heels of a highly successful 1st diet training which was the first professional certification program to hold online in West Africa, ICSP (Institute of Customer Service Professionals) Ghanaians premium customer service institute will yet again put out a tech driven learning, evaluation and assessment system for the program. Having been rated 4star by WAACSP for the last diet and with a resounding commendation by participants in diet 1, we are poised to deliver excellent certification process.

The program, this diet will involve:

1- pre program test.

2- two weeks online module accessibility pre program.

3- in class exercises, role plays, breakout sessions.

4- After class test with result populated immediately and added on continuous assessment for certification.

5- On boarding interactive WhatsApp group platform for mentoring by facilitators, networking with co-participants , jobAlerts and related industry news pre and post program.

6- Customer Relationship management tools training online complaint resolution training with case scenarios and input methodology

Successful participants from this diet will form the last batch of cohorts to be inducted in January 2021 by WAACSP.

Program details

Sept 10- registration portal opens.

Oct 2– School portal opens, participants have access to modules and reading materials.

Oct 16- Registration closes.

Oct 17– Onboarding, introduction to training

Oct 29- Training starts

This session promises to be yet another memorable certification process for participants.

Registration details

Fee: Reduced fee of Ghc 300 (including WAACSP membership certificationfee).

Last session was two streams and both streams was over subscribed, due to WAACSP restriction, this session is ONLY ONE STREAM so spaces are limited and participation is on a first register basis.

Register today by clicking REGISTER

by icspghana

May 25, 2020

The West Africa Association of Customer Service professionals will hold its inaugural Customer Service training and certification program for aspiring customer service professionals in Ghana in the month of July 2020. Before the corona virus pandemic, Ghanaians have had to travel to Nigeria for the certification exercise.

This year, WAACSP in partnership with the Institute of Customer Service Professionals (ICSP) in Ghana would deploy complete Elearning platforms for this process. In view of the current global situation the certification authority: West African Association of Customer Service Professionals (WAACSP) has developed a new curriculum to reflect updatedonline job skills and structured to 100% E-school to be used across the region.

The training assessment will involve:

6 new modules including CRM online study.
Module by Module exercise.
Break out team sessions.
Individual continuous online module by module assessment and assimilation evaluation.
Multiple facilitators.
Pre, during and post training WhatsApp group to aid interaction, networking and training support.
Module by module audio playback available to participants to make up for internet fluctuations and other technical issues during class session.

This is not a Webinar.

Program Details

Customer Service Training & Certification Award: Basic certificate in customer service ( BCCS)Issuing Authority: West Africa Association of Customer Service professionals (WAACSP)Recognized as: A certified Customer Service Professional and member of the West Africa Association of Customer Service Professionals Training by: ICSP – Ghana Dates: 16th – 19th July 23rd – 26th July Time: 10am or as agreed by all. Venue: Online ICSP – Ghana E – school portal Fee: Ghc 450 but reduced to Ghc 250 Fee covers all e-materials, access to school portal, modules and certificate. Requirement: Minimum of HND academic qualification. English or French plus one local language Successful participants will have their profile on the professional members page of WAACSP. Click here to view the members page. Being listed on the page increases members recruiting and engagement chances Registration Pay program fee via any of the payment platform listed below Click HERE to pay On confirmation of payment, you will receive via your mail box: 1: e-receipt 2: program booking form. 3: login code to access the school portal. Manual modules are available on the school portal for participant to read ahead of the program. (Click www.icspghana.com to view ICSP school portal) For more details please chat – +233 54 323 3390 or 0543019186.

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Program Details

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