The West Africa Association of Customer Service professionals will hold its inaugural Customer Service training and certification program for aspiring customer service professionals in Ghana in the month of July 2020.
Before the corona virus pandemic, Ghanaians have had to travel to Nigeria for the certification exercise. This year, WAACSP in partnership with the Institute of Customer Service Professionals (ICSP) in Ghana would deploy complete Elearning platforms for this process.
In view of the current global situation the certification authority: West African Association of Customer Service Professionals (WAACSP) has developed a new curriculum to reflect updatedonline job skills and structured to 100% E-school to be used across the region.
The training assessment will involve;
a. 6 new modules including CRM online study.
b. Module by Module exercise.
c. Break out team sessions.
d. Individual continuous online module by module assessment and assimilation evaluation.
e. Multiple facilitators.
f. Pre, during and post training WhatsApp group to aid interaction, networking and training support.
g. Module by module audio playback available to participants to make up for internet fluctuations and other technical issues during class session.
This is not a Webinar.
Customer Service Training & Certification
Award: Basic certificate in customer service ( BCCS)
West Africa Association of Customer Service professionals (WAACSP)
A certified Customer Service Professional and member of the West Africa Association of Customer Service Professionals
ICSP – Ghana
16th – 19th July
23rd – 26th July
10am or as agreed by all.
ICSP – Ghana
E – school portal
Ghc 450 but reduced to Ghc 250
Fee covers all e-materials, access to school portal, modules and certificate.
Minimum of HND academic qualification.
English or French plus one local language
Successful participants will have their profile on the professional members page of WAACSP.
Click here to view the members page.
Being listed on the page increases members recruiting and engagement chances
Pay program fee via any of the payment platform listed below
On confirmation of payment, you will receive via your mail box:
2: program booking form.
3: login code to access the school portal.
Manual modules are available on the school portal for participant to read ahead of the program. (Click www.icspghana.com
to view ICSP school portal)
For more details please chat – +233 54 323 3390 or 0543019186