Yvonne also has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM) UK. Yvonne consults for the British Council in Ghana and has worked with two very reputable banks in the UK namely NatWest and Santander in the areas of service quality and customer service management . She has trained many individuals and businesses in Ghana, Sierra Leone, Liberia and Côte D’Ivoire under the Institute of Customer Service Professionals and the British Council on their Connecting Classrooms project ( 4 years).
Yvonne is also a Udemy instructor and creates online training content for students all over the world. She is a public speaker and loves to speak on education, personal development, customer service and anything that empowers the youth. Yvonne and her institute is currently a member and a partner of the West African Association of Customer Service Professionals ( WAACSP). She was awarded for her exceptional contribution in Africa at the Eswatini Customer Service Awards for 3030. She speaks on issues of customer service on different radio and TV platforms . She is a 40under40 nominee under education for 2018 and 2019. Yvonne was awarded the customer service consultant of the year for 2018 – 2019 by the Ghana Customer Service Awards for her unflinching contribution to customer service in Ghana. She was inducted into the Ada hall of fame and was awarded a Special Gem Honors for the year 2020.
She is the creator and organizer of the Ghana Customer Service Index, a yearly publication of customer service performance for the different sectors in Ghana. Yvonne has consulted and trained for companies such as CFAO, KPMG,Hollard, Fidelity Bank, Orca Deco, British Council, ADB, NYEA, BROLL, Runn Free Technology, Top Talent resources, PIMI Ghana, Benmarine Services, NOVA Chiropratic, Chocolate Clothes, Hair Senta and Bread Boutique.