WHO WE ARE

About Us

ICSP is the partnering institute in Ghana and member of the West African Association of Customer Service Professionals (WAACSP). We work as part of our client’s team to provide tailor made solution and also have stand alone generic courses for employees of all stages and with different responsibilities. ICSP has members with over 15 years experience in the areas of customer care and quality assurance.

MORE ABOUT US


WHAT WE DO

Our Services

We provide holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa.

Customer Service Department Set-Up

Customer Service Department Set-Up


Mystery Shopping Activities

Mystery Shopping Activities


Corporate Trainings

Corporate Trainings



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CLIENTS SERVED


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INDUSTRIES


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COUNTRIES


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CONTINENTS

BLOG/NEWS

Latest articles & news



March, 2020

Yvonne Ohui MacCarthy
(Board Chair- WAACSP)

The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board of The West African Association of customer service professionals (WAACSP).

The 2nd diet of the Basic Certification in Customer Service (BCCS) program for 2022 has been scheduled for November 10-12 and November 17-19 2022. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program is a professional training […]

April 30, 2022TrainingsWAACSP

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2022 has been scheduled for June 16 – 18 and June 23 – 24, 2022. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The certification program […]

October 2, 2021NewsTrainingsWAACSP

The 2nd diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana, Nigeria and Gambia in November 18-20 (1st batch), 25-27 (2nd Batch). The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform with participants from all over the world. The […]

ABOUT US

ICSP

ICSP is an independent institute solely dedicated to training and providing holistic and specialized customer services solutions and strategies for individuals and organizations.


CONTACT US

Talk To Us

We would love to hear from you.

+233 (0)54 323 3390

No.16 Paradise Street, Asylum Down, Accra.

info@icspghana.com

PEOPLE WE WORK WITH

Partners