The 2nd diet of Basic Certification in Customer Service (BCCS) program will take place in Ghana from October 29th – 31st. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of […]

The West Africa Association of Customer Service professionals will hold its inaugural Customer Service training and certification program for aspiring customer service professionals in Ghana in the month of July 2020. Before the corona virus pandemic, Ghanaians have had to travel to Nigeria for the certification exercise. This year, WAACSP in partnership with the Institute […]

The West African Association of customer service professionals (WAACSP) for English Speaking ECOWAS Countries have announced the body’s governing board for 2020 – 2022. The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board with the task […]