Who we are
The Institute of Customer Service Professionals ( ICSP) is an independent institute situated at Asylum Down in Accra, solely dedicated to training and providing holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa. We work as part of our client’s team to provide tailor made solution and have courses for individuals who wish to enrol. ICSP has members with over 8 years experience in the areas of customer care and service quality. Formerly known as Client Service Institute Ghana (CSIG), It was founded in April 2010 and has gained the trust and experience in the past nine years in dealing with companies such as KPMG, ADB, Abii National, British Council, Fidelity, BROLL, NYEA, NOVA, Chiropractic, Top Talent resources, Benmarine Services,Goldman Capital, Erata Hotel, Afram Publications and Heritage Plus Foods.
Our mission is to promote professionalism in the provision of customer service and to improve significantly, the performance and returns of businesses through quality customer service education.
To be the hub for all customer service solutions and education in Ghana and the sub region.