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WHO WE ARE

About Us

ICSP is the partnering institute in Ghana and member of the West African Association of Customer Service Professionals (WAACSP). We work as part of our client’s team to provide tailor made solution and also have stand alone generic courses for employees of all stages and with different responsibilities. ICSP has members with over 15 years experience in the areas of customer care and quality assurance.

MORE ABOUT US


WHAT WE DO

Our Services

We provide holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa.

Customer Service Department Set-Up

Customer Service Department Set-Up


Mystery Shopping Activities

Mystery Shopping Activities


Corporate Trainings

Corporate Trainings



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CLIENTS SERVED


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INDUSTRIES


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COUNTRIES


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CONTINENTS

BLOG/NEWS

Latest articles & news



March, 2020

Yvonne Ohui MacCarthy
(Board Chair- WAACSP)

The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board of The West African Association of customer service professionals (WAACSP).

September 9, 2020CoursesTrainings

The 2nd diet of Basic Certification in Customer Service (BCCS) program will take place in Ghana from October 29th – 31st. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of […]

May 25, 2020CoursesTrainings

The West Africa Association of Customer Service professionals will hold its inaugural Customer Service training and certification program for aspiring customer service professionals in Ghana in the month of July 2020. Before the corona virus pandemic, Ghanaians have had to travel to Nigeria for the certification exercise. This year, WAACSP in partnership with the Institute […]

March 9, 2020News

The West African Association of customer service professionals (WAACSP) for English Speaking ECOWAS Countries have announced the body’s governing board for 2020 – 2022. The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board with the task […]

ABOUT US

ICSP

ICSP is an independent institute solely dedicated to training and providing holistic and specialized customer services solutions and strategies for individuals and organizations.


CONTACT US

Talk To Us

We would love to hear from you.

+233 (0)30 222 6672

+233 (0)54 323 3390

No.16 Paradise Street, Asylum Down, Accra.

info@icspghana.com

PEOPLE WE WORK WITH

Partners



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