Madam Yvonne Ohui Maccarthy, President, Institute of Customer Service Professionals (ICSP) has said Customer Service Index (CSI) for the year 2020 increased by 3.3 percent as against that of 2019. She said a survey conducted by the Institute with a sample size of 3,182 for the year in review saw the index at 65.55 per […]

The West Africa Association of Customer Service Professionals [WAACSP], the umbrella body of Service Professionals in the ECOWAS region, will start the 2021 service year with the 2nd induction of service professionals, members, and patrons of the body. The induction will see the body admit new members on the three (3) membership platforms; Certified, Professional, and […]

The 2nd diet of Basic Certification in Customer Service (BCCS) program will take place in Ghana from October 29th – 31st. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The bi-annual certification program is a professional training and certification curriculum of the West Africa Association of […]