WHO WE ARE

About Us

ICSP is the partnering institute in Ghana and member of the West African Association of Customer Service Professionals (WAACSP). We work as part of our client’s team to provide tailor made solution and also have stand alone generic courses for employees of all stages and with different responsibilities. ICSP has members with over 15 years experience in the areas of customer care and quality assurance.

MORE ABOUT US


WHAT WE DO

Our Services

We provide holistic and specialized customer services solutions and strategies for individuals and organizations in all sectors and industries particularly in west Africa.

Customer Service Department Set-Up

Customer Service Department Set-Up


Mystery Shopping Activities

Mystery Shopping Activities


Corporate Trainings

Corporate Trainings



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CLIENTS SERVED


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INDUSTRIES


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COUNTRIES


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CONTINENTS

BLOG/NEWS

Latest articles & news



March, 2020

Yvonne Ohui MacCarthy
(Board Chair- WAACSP)

The doyen of customer service in Ghana and head consultant institute of customer service professionals- Ghana, Yvonne Ohui MacCarthy will pilot the affairs of the 5 man board of The West African Association of customer service professionals (WAACSP).

One event!, 16 countries!, Three locations!, Hundreds online , Same time, interconnected…. The WAACSP 2021 induction ceremony held on the 27th of March 2021, witnessed perhaps the first multi-city induction event that will forever resonate in our hearts as a memorable and inspiring event. The Covid-19 Pandemic and the restrictions placed on social gatherings brought about […]

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The certification program is a professional training and certification […]

January 28, 2021Customer ServiceGCSINews

Madam Yvonne Ohui Maccarthy, President, Institute of Customer Service Professionals (ICSP) has said Customer Service Index (CSI) for the year 2020 increased by 3.3 percent as against that of 2019. She said a survey conducted by the Institute with a sample size of 3,182 for the year in review saw the index at 65.55 per […]

ABOUT US

ICSP

ICSP is an independent institute solely dedicated to training and providing holistic and specialized customer services solutions and strategies for individuals and organizations.


CONTACT US

Talk To Us

We would love to hear from you.

+233 (0)54 323 3390

No.16 Paradise Street, Asylum Down, Accra.

info@icspghana.com

PEOPLE WE WORK WITH

Partners