One event!, 16 countries!, Three locations!, Hundreds online , Same time, interconnected…. The WAACSP 2021 induction ceremony held on the 27th of March 2021, witnessed perhaps the first multi-city induction event that will forever resonate in our hearts as a memorable and inspiring event. The Covid-19 Pandemic and the restrictions placed on social gatherings brought about […]

The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform. The certification program is a professional training and certification […]

Madam Yvonne Ohui Maccarthy, President, Institute of Customer Service Professionals (ICSP) has said Customer Service Index (CSI) for the year 2020 increased by 3.3 percent as against that of 2019. She said a survey conducted by the Institute with a sample size of 3,182 for the year in review saw the index at 65.55 per […]